Refund policy
SENSE by Solomon™ — Return & Refund Policy
Effective September 22, 2026
At SENSE by Solomon™, every product is created or selected with intention. We want your experience to reflect the same level of care. This policy explains our terms for returns, refunds, custom products, and digital products.
Physical Products
Eligible physical products may be returned within 14 days of delivery.
To qualify for a return, the item must be unused, unburned, unworn, and returned in its original condition and packaging.
To begin a return, contact info@sensebysolomon.com with your order number and the item you wish to return. Please wait for return instructions before sending your item back.
Custom & Personalized Products
Custom and personalized products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or materially different from what was ordered.
If you need to cancel a custom order, contact us as soon as possible. Cancellation cannot be guaranteed once production has begun.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, digital products—including downloadable planners and files—are final sale once access or delivery has been provided, except where required by applicable law.
If your digital product is defective, inaccessible, or you experience a delivery issue, contact info@sensebysolomon.com and we will work to resolve the problem.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your physical product is damaged, defective, or incorrect, contact us within 7 days of delivery at info@sensebysolomon.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging when possible
If the issue resulted from an error by SENSE by Solomon™, we will provide appropriate replacement, refund, or return instructions.
Return Shipping
Customers are responsible for return shipping costs for ordinary returns.
Original shipping charges are non-refundable unless the return is the result of an error by SENSE by Solomon™ or the item arrived damaged or defective.
When we are responsible for the error, we will provide appropriate return or replacement instructions.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding approval of the refund.
Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional processing time before the refund appears in your account.
Items Not Eligible for Return
Custom or personalized products, digital products after delivery or access, gift cards if offered, final-sale items, and products that have been used, burned, worn, altered, or returned outside the applicable return period are not eligible for return except where required by law.
Questions
For questions regarding returns or refunds, contact:
SENSE by Solomon™
info@sensebysolomon.com
thesensebysolomon.com