Shipping policy
SENSE by Solomon™ — Shipping & Delivery Policy
Effective September 22, 2026
This Shipping & Delivery Policy applies to physical products purchased from SENSE by Solomon™. Digital products are delivered electronically and do not require physical shipping.
Order Processing
Standard physical-product orders are typically processed within 2–4 business days.
Custom and personalized orders are typically processed within 5–10 business days, depending on the nature of the customization.
Processing time is separate from carrier transit time.
Processing may occasionally take longer during holidays, product launches, severe weather, or periods of unusually high order volume.
Shipping Rates & Destinations
Available shipping destinations, delivery methods, and shipping rates are displayed at checkout based on:
- The products in your cart
- Your delivery address
- Available carrier services
Not every product may be available for shipment to every destination.
If a shipping destination or service is unavailable, it will not be offered during checkout.
Estimated Delivery
Delivery dates provided by shipping carriers are estimates and are not guaranteed.
Delivery may be affected by circumstances outside the reasonable control of SENSE by Solomon™, including:
- Carrier delays
- Severe weather
- Holiday volume
- Customs processing
- Transportation disruptions
- Incorrect or incomplete addresses
Tracking
When tracking is available, tracking information will be sent to the email address associated with your order after shipment.
Please allow time for carrier systems to activate newly issued tracking numbers.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing checkout.
If you discover an error, contact us immediately at:
We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once an order has entered the fulfillment or shipping process.
SENSE by Solomon™ is not responsible for delivery issues resulting from incorrect or incomplete address information supplied by the customer.
International Orders
Where international shipping is available, customers are responsible for applicable:
- Customs duties
- Import taxes
- Brokerage fees
- Government charges
unless checkout specifically states otherwise.
International customs processing may also extend delivery times.
Lost or Delayed Packages
If your shipment appears significantly delayed or lost, contact:
Please include your order number and tracking information when available.
We will assist in reviewing the shipment and determining the appropriate next steps.
Damaged Shipments
If an order arrives damaged, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the shipping packaging when possible
We will review the issue and provide appropriate replacement, refund, or return instructions.
Digital Products
Digital products—including downloadable planners and files—are delivered electronically after purchase.
No physical product will be shipped unless the applicable product description specifically states otherwise.
If you experience difficulty accessing a digital product, contact:
Questions
For questions regarding shipping or delivery, contact:
SENSE by Solomon™
info@sensebysolomon.com
thesensebysolomon.com